Jonathan Majano

IT professional and aspiring cloud engineer with hands-on experience supporting enterprise learning platforms, automating workflows, and building user-focused web solutions.

540-429-4724 | majanojonathan45@yahoo.com | linkedin.com/in/jonathanvmajano | github.com/MajanoJ

Education

Northern Virginia Community College, Woodbridge, VA

Associate’s in Computer Science

Northern Virginia Community College, Woodbridge, VA

Associate’s of Applied Science in IT, specializing in Cloud Computing

Technical Skills

  • Languages: Python, JavaScript, HTML/CSS
  • Frameworks: React, Node.js
  • Developer Tools: Git, Docker, VS Code, AWS Platform

Experience

Tier 2 Help Desk Representative - Learning Support System (LSS) Support

Davis Defense Group, Inc — Quantico, VA | March 2024 – Present

  • Provided Tier 1 & 2 technical support for MarineNet and Moodle, diagnosing and resolving user authentication, system access, and course-related issues. Collaborated with the Ed Tech team to troubleshoot and resolve site performance issues and course functionality errors, ensuring seamless user experience and system stability while adhering to DoD security protocols and compliance standards.
  • Monitored and managed IT incidents, promptly identifying and escalating critical issues. Ensured compliance with DoD policies and standards while maintaining detailed incident documentation and resolution tracking.
  • Managed and resolved support tickets in Jira Service Desk, ensuring detailed documentation, timely resolutions, and escalation of complex issues following ITSM best practices.
  • Developed and implemented a streamlined mailing label process, reducing creation time by 75% and improving operational efficiency.
  • Identified high-volume authentication support trends (92% password reset-related) and independently developed a self-service recovery solution to reduce operational burden (see Technical Projects).
  • Designed and produced instructional video content to support learners and administrators with course access, enrollment workflows, form creation, and role management within MarineNet.

Projects

MarineNet Authentication & Account Recovery System

JavaScript, HTML5, CSS3 | Oct 2025 – Present

  • Independently designed a self-service password reset and account registration interface to address high call volume in MarineNet, the U.S. Marine Corps educational platform.
  • Integrated frontend support for CAC-based authentication flows within existing DoD identity infrastructure.
  • Engineered a multi-step registration workflow with eligibility verification and real-time input validation to reduce user errors.
  • Implemented client-side password strength validation with real-time requirement tracking and guided user feedback to improve self-service success.
  • Designed accessible, responsive interfaces using JavaScript (ES6+), HTML5, and CSS3, with ARIA labeling and keyboard navigation support.

Jira Workflow Template

Jira | Dec 2025 – Present

  • Designed and implemented visual Jira templates to track tickets for Moodle and Diary projects.
  • Created dashboards showing ticket status (current, ongoing, completed, canceled).
  • Streamlined project tracking, enabling faster decision-making and easier monitoring of project progress.

EKB Automation

Jira | Dec 2025 – Present

  • Designed and implemented visual Jira templates to track tickets for Moodle and Diary projects.
  • Created dashboards showing ticket status (current, ongoing, completed, canceled).
  • Streamlined project tracking, enabling faster decision-making and easier monitoring of project progress.